Hy Vee - Review about Graduation Cakes from Omaha, Nebraska

On May 15th 2016 was my daughter's graduation.Her cake was ordered to be ready for pick up at 12:00 noon.

I arrive right on time to find out that the decorations have not been started. I was asked to come back in 30 min. I told them to do a good job and i would come back at 1:30. Understand, this was a stressful day.

Upon arrival at 1:30 omg this was still Not ready. They asked me if the cakd could be delivered. I said i guess thats what we will need to do. Very worried that we would NOT have this cake that ive been bragging up to everyone for weeks.

At 3:00 this cake was delivered to find out the entire top layer slide off. Omg they had to bring back to the store. He asked if 5:00 would work??? STRESSFUL!

! AT 5:00 this cake was redelivered. I was super excited and relieved to have this cake. Then the worst thing ever.

I cut into this cake to see this dry over cooked cake. I was so embarrassed. I had told everyone how great Hyvee cakes are. I actually had to serve this dry cake.

This might sound pety, but this cake sumed up the entire theme. Now. I had sent several emails to the manager of Hyvee about this situation. I know there was never a problem with this manager receiving my emails before the delivery.

She had Received many emails from me with zero problems. Today, she will not respond. I have no response at all. I will not give up.

I deserve a reply.You can see how dark this cake was over cooked on the photo.

This review is a subjective opinion of a user.
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More Review Details

Reason of review:
Bad quality
Product or service
Graduation Cakes
Review category
Food Stores
review #850764

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Oct 11 #1225392 Carrollton, Texas

You need to buy all of your future cakes at Costco.

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May 22 #1162969

Perhaps she did not respond because you spelled her email address wrong, as you did with so many other words in your post?

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