Hy Vee - Cake Review from Omaha, Nebraska
On May 15th 2016 was my daughter's graduation.Her cake was ordered to be ready for pick up at 12:00 noon.
I arrive right on time to find out that the decorations have not been started. I was asked to come back in 30 min. I told them to do a good job and i would come back at 1:30. Understand, this was a stressful day.
Upon arrival at 1:30 omg this was still Not ready. They asked me if the cakd could be delivered. I said i guess thats what we will need to do. Very worried that we would NOT have this cake that ive been bragging up to everyone for weeks.
At 3:00 this cake was delivered to find out the entire top layer slide off. Omg they had to bring back to the store. He asked if 5:00 would work??? STRESSFUL!
! AT 5:00 this cake was redelivered. I was super excited and relieved to have this cake. Then the worst thing ever.
I cut into this cake to see this dry over cooked cake. I was so embarrassed. I had told everyone how great Hyvee cakes are. I actually had to serve this dry cake.
This might sound pety, but this cake sumed up the entire theme. Now. I had sent several emails to the manager of Hyvee about this situation. I know there was never a problem with this manager receiving my emails before the delivery.
She had Received many emails from me with zero problems. Today, she will not respond. I have no response at all. I will not give up.
I deserve a reply.You can see how dark this cake was over cooked on the photo.
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