Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Layout of Store
Price Affordability
Product or Service Quality
Value for money

I walked into the wine and spirits section of the urbandale Hy vee on Douglas avenue on November 15th 2017. It was around 10:45pm, about fifteen minutes before that section of the store closed.

I was aware that they were closing soon, and tried to be as efficient as possible in selecting the alcohol I wanted. The man who was working that night did not acknowledge me and I could tell that he felt disturbed by my presence, merely for walking in slightly before closing time. I currently work in customer service, and have been in the same position as he was many times. I was disgruntled by the way that a person at least ten years my senior interacted with me, although I admit that after I had paid for my beer he wished me a good night.

After I left, he locked the door behind me, before 11:00 pm. I am a human, and like any other customer, I believe that I deserve to be treated politely, and with respect, and to not be discriminated against.

Product or Service Mentioned: Hy Vee Sales Representative.

Reason of review: Poor customer service.

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